Genpact - Mega Virtual Zoom Drive on 13th Feb.2023

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Genpact - Mega Virtual Zoom Drive on 13th Feb.2023
Virtual ZOOM Drive For Genpact
Qualification: B.Com/M.Com
Experience : 01-03+years
Department: Voice Process
Role: Customer Service
Job Location: Kolkata
Date: 13th Feb.2023
Timing: 11:00 am to 1:00 pm

Job description:
1. Respond to customer queries and customers’ concern
2. Provide support for data collection to enable Recovery of the account for the end user.
3. Maintain a deep understanding of client processes and policies.
4. Reproduce customer issues and escalate product bugs.
5. Provide excellent customer service to our customers
6. You should be responsible to exhibit a capacity for critical thinking and analysis.
7. Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

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